Warranty & Returns Policy

Authorized Dealer Assurance

As an official distributor of all the brands we carry, we guarantee that every product undergoes strict quality control at the factory level. Upon receiving your order, please inspect your items carefully. If you encounter any issues, our team is here to provide prompt and professional support.

30-Day Return Guarantee (Unopened & Unused Items)

We want you to be completely happy with your purchase. If for any reason you wish to return an unopened and unused item, you may do so within 30 days of delivery. Refunds will be processed once the item is received and inspected.

  • Return shipping costs are the customer’s responsibility and are non-refundable.

  • Items that do not meet return conditions will be sent back.

  • Opened or used products, prefilled cartridges, and e-juice are not eligible for return due to hygiene and safety concerns.

To initiate a return, please contact sales@bulkdisposables.com with:

  • Your order number

  • Item code(s) you wish to return

  • Reason for return

Our team will respond within 24 hours with return authorization and instructions.

3-Day DOA Guarantee

We offer a 72-hour Dead on Arrival Guarantee for the following issues:

  • Leaking disposable kits or e-juice

  • Broken screens or glass

  • Devices not working upon first use (e.g., charging failure, atomizer leaking)

Please report DOA issues within 3 days of delivery by emailing sales@bulkdisposables.com with photos or a video showing the problem.

3-Month Limited Warranty

Select products, such as batteries and mods, come with a 3-month warranty from the date of original purchase. See individual product listings for specific warranty details.

Warranty Exclusions:

  • Atomizers, RDAs, tanks

  • Disposable vapes

  • E-liquids

  • Replacement coils, pods, and spare parts

  • Hemp products

  • Rechargeable batteries

  • Any damage caused by misuse, drops, water, improper charging, modifications, or lost/stolen items is not covered.

  • Consumable items (e.g., coils) are not covered once used.

Exchanges & Defective Items

If your item is defective, not as described, or arrives damaged, please contact us within 48 hours of delivery at sales@bulkdisposables.com with the following:

  • Order number

  • Product name and serial number (if applicable)

  • Clear description of the issue and troubleshooting steps taken

  • Supporting video or images of the issue

Photos or videos are required for review. If none are provided, eligibility for exchange or refund will be at our discretion. Return shipping is the customer’s responsibility, unless it’s a DOA situation.

Missing Items

All orders are carefully processed and triple-checked before shipping. If an item is missing, contact us within 48 hours of delivery with:

  • Order number

  • Name/SKU of missing item

  • Clear images of outer packaging and shipping label

If confirmed, we’ll either resend the missing item or issue a refund.

Refund Policy

To request a refund, email sales@bulkdisposables.com.

  • For unshipped orders: Refunds are processed within 24–48 business hours.

  • For shipped orders: Refunds are processed after we receive and inspect the returned item.

  • Store credit refunds appear in your Cali Disposable Vape account within 24 hours.

  • Original payment refunds may take 7–14 business days to reflect, depending on your card issuer.

For questions, contact your payment provider or our support team.